I sent an invoice — when will my client receive it?

When you send an invoice, it goes through a review before we forward it to your client. This ensures the invoicing process runs as smoothly as possible from start to finish.

What happens when I send an invoice?

When you send an invoice, it moves to review on our end. Invoices are checked during office hours, weekdays 8am–4pm. So if you've sent an invoice to your client over the weekend, your client will receive it on the morning of the next business day.

If we need clarification or additional information on the invoice, we'll contact you via a message in the app. The most common reason for reaching out is an incorrect VAT rate on the invoice.

Please always describe the work you've done as clearly as possible on the invoice line, especially if you're using a VAT rate other than the general 25,5 %, such as the construction industry's reverse VAT. If the invoice line clearly shows that the work performed matches the VAT rate you've selected, we won't need to ask for clarification.

Once everything is in order, we forward the invoice to your client. Depending on the delivery method, it will reach your client within minutes, or after about an hour.

Email invoice

The invoice arrives in the client's email a few minutes after review.

E-invoice

An e-invoice travels via the operator network, so the delay is typically about an hour. In some cases, the delay may be slightly longer if the recipient's bank or operator is experiencing temporary congestion.