Terms of Use
Terms of Use
1. General
This document contains the terms (hereinafter the “Terms of Use”) governing the use of the invoicing service and other services (together hereinafter the “Service”) provided by Truster Oy (Business ID (Y-tunnus): 1772129-3) and its subsidiaries (hereinafter the “Service Provider”). The payment services described in these Terms of Use are provided by the subsidiary Truster Works Oy (Business ID (Y-tunnus): 3131729-7), which holds a registration granted by the Financial Supervisory Authority to provide payment services without an authorisation. The payment service provided by Truster Works Oy is subject to the Payment Services Act (290/2010). The Services include a service without a Business ID and a service with a Business ID. These Terms of Use define the content of the contractual relationship between the Service Provider and the user of the Service (hereinafter the “Service User”), as well as the rights and obligations between the parties. The Service is intended solely for carrying out business activities. The Service User confirms that they understand that the Consumer Protection Act does not apply to the use of the Service or to the relationship between the parties.
2. Formation of the contractual relationship and registration for the Service
An agreement between the parties is formed when the Service User registers as a user of the Service and accepts these Terms of Use. Registration is free of charge. By registering, the Service User accepts these Terms of Use and undertakes to comply with them whenever using the Service. The Service User must have a permanent address in Finland. The Service User confirms that they are liable for tax in Finland on the work they invoice through the Service. Payments made through the Service are paid to an account within the EEA. Taxes are remitted through the Service only to Finland. When registering for the Service, the Service User must provide the personal and other information required under the Act on Preventing Money Laundering and Terrorist Financing (444/2017). The Service User must keep their user information and contact details up to date and notify the Service Provider without delay of any changes. The Service User is responsible for the accuracy, timeliness and completeness of the information they provide. The user account created in the Service is personal and must not be handed over to a third party. The Service User is responsible for all use of the Service that takes place through their user account. The Service User must immediately notify the Service Provider if they suspect that their credentials or account have been compromised by an outside party. The Service User is liable for any damage caused to themselves or the Service Provider as a result of unauthorised use of the Service, if such use results from intent or negligence on the part of the Service User.
3. Amending the Terms of Use
The Service Provider has the right to block, restrict and change the Service offered to the Service User or its features without separate notice. The Service Provider also reserves the right to amend the Terms of Use and pricing as needed without the user’s separate consent. The Service User may either accept the amended Terms of Use by continuing to use the Service or terminate the Service.
4. Terms of use for separate services
The Service User may, if they wish, enable additional services offered by the Service Provider from time to time (see sections 13 and 14) that complement the Service with various extra features. Depending on their nature, additional services may involve a one-off fee or a recurring charge. Additional services have their own more detailed terms of use, which the Service User reads and accepts when selecting the additional service through the Service. In the event of a conflict, the terms of a separate service take precedence over these Terms of Use.
5. Contractual relationship
The Service User does not work under the authority of the Service Provider. The contractual relationship between the Service Provider and the Service User does not constitute an employment relationship within the meaning of section 1 of the Employment Contracts Act (2001:55) or the earnings-related pension legislation, and no employment relationship arises between the parties. The Service User is responsible for ensuring that applicable occupational safety regulations, working-time regulations and other applicable laws and regulations are complied with in the work performed. The Service User agrees the assignment contract directly with their client. The Service Provider is not a party to the assignment contract and does not assume any liability or commitments relating to the work performed or any defects therein. It is the Service User’s responsibility to ensure that the work carried out complies with applicable law and regulations at any given time. A total fee must always be agreed for the work, and it must be at a generally acceptable level compared with what would otherwise be paid for the work. Upon request, the Service User is obliged to provide the Service Provider with information on the content of the assignment contract and the performance of the work. The Service User must ensure the legality and correctness of their work before sending an invoice. If a complaint is made to the Service Provider regarding an invoice sent through the Service, the Service Provider will notify the Service User, who is responsible for resolving the matter with the client. If the Service User and the client cannot reach an agreement on the invoicing, the Service Provider will not continue to invoice for that assignment.
6. Partners
The Service Provider may enter into cooperation agreements relating to invoicing with partners that act as clients of users. Users covered by such a cooperation arrangement may be subject to terms that differ from these Terms of Use, for example regarding pricing or the invoicing process. A user accepts the cooperation arrangement by entering into an agreement with the partner and by accepting that invoicing information and other data, such as information required for the partner’s mandatory reporting, may be delivered to the Service Provider in various formats, for example via an API. The partner is responsible for providing the terms of use and collecting acceptance of them. A user covered by a cooperation arrangement is responsible for verifying invoicing information with the partner and authorises the Service Provider to prepare and send an invoice on their behalf based on information provided by the partner. The user understands and accepts that Truster has the right to inform the user’s client if payments cannot be received or paid out to the user. Truster may inform the client of the nature of the payment obstacle, such as insufficient user identification, an incomplete business registration, missing account details, or regulatory obstacles.
7. Using the Service
The Service Provider offers the Service User, via a data network, a platform through which they can invoice for work performed and withdraw payments made through the Service based on an invoice that has been paid and/or approved. Invoices can be sent through the Service for work carried out both in Finland and abroad. Invoices may be sent through the Service to Finnish and foreign organisations and private individuals. The Service is intended solely for invoicing work performed under an assignment contract. The minimum age for using the Service is 15. Use of the Service by a minor requires the consent of a guardian. The Service must not be used to sell goods or products, or to make salary payments within an employment relationship. The features and functions included in each Service offered by the Service Provider are described exhaustively in the service descriptions on the Service Provider’s website. The Service does not include business advice, tax advice or legal advice. The Service User is always responsible for their business activities in general and in relation to the authorities. The Service User is responsible for determining any potential effects the use of the Service may have on their own benefits and obligations, such as unemployment benefits and pensions. The Service User acknowledges that providing the Service requires the Service User to submit the information and authorisations requested by the Service Provider from time to time, and to carry out required actions on time, in the correct format and with content that is accurate and complete. The Service Provider may require the Service User to correct any errors found in the material they have submitted, but the Service Provider is not obliged to check the information provided by the Service User. If the Service User provides incorrect or outdated information in the Service, the Service Provider is not liable for any errors, costs or consequences that may result. When using the Service, the Service User undertakes to always comply with applicable legislation and the instructions on using the Service issued by the Service Provider. The Service User has the right to use the Service only for invoicing lawful business activities. The Service Provider reserves the right to impose restrictions on invoicing for licensed business activities and specific industries. More detailed restrictions are described in the service descriptions. The Service User confirms that they are liable for tax in Finland on the work they invoice through the Service. The Service cannot be used if the Service User, as a private trader, has income sources other than those subject to the Business Income Tax Act. In the service with a Business ID, the Service User must have a valid entry in the prepayment register, as well as an entry in the VAT register, regardless of the user’s turnover. However, an entry in the VAT register is not required if the Service User’s field of business is defined as VAT-exempt under the VAT Act. In the service without a Business ID, the Service User must have a valid tax card for wage income. Under certain conditions set out in legislation, the Service User is required to take out statutory pension insurance for the self-employed (YEL). This insurance may also be taken out voluntarily. The Service User is responsible for independently determining their YEL obligation and taking out YEL insurance either independently or through the Service Provider. Regardless of whether the Service Provider withholds YEL insurance contributions, the Service User remains ultimately responsible for their insurance and for paying their insurance contributions.
If the Service User notifies the Service Provider that they are subject to the YEL insurance obligation and that they fulfil this obligation by taking out YEL insurance with Keskinäinen Eläkevakuutusyhtiö Ilmarinen, the Service User authorises the Service Provider to receive payment information related to earnings-related pension insurance (including the insurance number, invoice identification details, due date, reference information and the amount of income) from Keskinäinen Eläkevakuutusyhtiö Ilmarinen, for the purpose of providing the Service. By giving this authorisation, the Service User will not receive a separate invoice for their YEL insurance contributions; invoicing takes place solely through the Service. The authorisation given by the Service User remains valid until further notice, but only for as long as the earnings-related pension insurance remains in force with Keskinäinen Eläkevakuutusyhtiö Ilmarinen. The Service User may revoke the authorisation by notifying the Service Provider in writing.
8. Special terms for the service without a Business ID
The contractual relationship between the Service Provider and the Service User covers invoicing for the Service User’s work, salary payment, and other separately defined services. The Service User’s client commissions the work from the Service User, and the Service User sends an invoice to the client through the Service. The client pays for the work through the Service. Invoicing takes place in the name of the Service Provider without the Service User’s own Business ID.
Please note that if you have your own sole proprietorship (toiminimi) and Business ID, you cannot invoice through the Service without a Business ID. A service fee, withholding tax, and any applicable health insurance contribution are deducted from the VAT-exclusive amount of the invoice. The remaining amount is paid to the Service User as wages. This business income is taxed entirely as earned income. The Service takes care of remitting VAT and withholding tax to the Tax Administration (Vero). Invoicing always includes VAT, and the VAT portion is deducted from the amount paid to the Service User.
The Service Provider withholds the employer’s health insurance contribution from Service Users who, based on information provided to the Service Provider, are subject to the YEL insurance obligation, as well as from Service Users who have stated that they have taken out voluntary YEL insurance. The Service User is responsible for determining whether their business activity requires YEL insurance. The Service User is also responsible for taking out any other insurance required by law. The Service User must notify the Service Provider whether they are required to take out YEL insurance or another equivalent insurance, and whether they have taken out such insurance. If the YEL insurance obligation is met, or if the Service User states that they have taken out voluntary YEL insurance, the Service User is responsible for future and any retroactive health insurance contributions. The Service User is also responsible for any additional charges, costs and sanctions incurred by the Service Provider resulting from the Service User having reported their YEL information incorrectly to the Service Provider. The Service Provider calculates the health insurance contributions and any other applicable charges to be collected from the Service User retroactively, based on the wages on which the insurance obligation is deemed to have been fulfilled, and collects the payments either from the Service User’s subsequent net wages or by sending a separate invoice to the Service User. The Service Provider withholds the employer’s health insurance contribution even in situations where, at the time of the wage payment, it does not know whether the Service User is subject to the YEL insurance obligation. If health insurance contributions have been withheld unnecessarily, the Service User may, upon request, be able to reclaim the contributions withheld. A refund cannot be made if the payments have already been remitted to the Tax Administration (Vero). The Service Provider calculates the amount of any refunds and pays them to the account number provided by the Service User. A user may only link their own personal account number to the Service. The Service Provider has taken out accident and liability insurance for the Service User. The insurance is valid in accordance with its own terms, which are available on the Service Provider’s website. In the event of a claim, the Service User is responsible for the deductible.
9. Special terms for the service with a Business ID
With the service that includes a Business ID, the Service User can register a sole proprietorship (toiminimi), invoice a client for work carried out under the sole proprietorship, manage the sole proprietorship’s bookkeeping, submit the sole proprietorship’s notifications to the authorities, and pay official fees. Truster Works Oy provides payment services for the sole proprietorship as part of the Truster Pro Light service. Truster Works Oy (Business ID (Y-tunnus): 3131729-7) (the “Payment Service Provider”) is a payment service provider registered with the Financial Supervisory Authority.
The Service User can register a Business ID (a sole proprietorship) for themselves through the Tax Administration’s OmaVero service within the Service. The Service Provider may offer to open a sole proprietorship free of charge for subscribers of the service with a Business ID. The Service Provider has the right to charge the standard price for opening a sole proprietorship or activating the service if the Service User has not maintained the service with a Business ID continuously for at least six months from the opening of the sole proprietorship, or if the Service User has not invoiced through the Service Provider during that six-month period. The Service Provider charges for closing a sole proprietorship in accordance with its price list.
Registering a sole proprietorship in the Service, or transferring an existing sole proprietorship to the Service, requires that the Service User is an adult natural person with legal capacity. Using the Service requires that the Service User grant the Service Provider the necessary authorisations to register and maintain the Business ID and for other provision of the Service and dealings with authorities. The Service Provider may require renewal of authorisations or new authorisations. If the authorisations are insufficient, the Service Provider is not responsible for the error-free availability of the Service. The Service Provider also has the right to withhold the Service and/or terminate the agreement due to an insufficient or incorrect authorisation. The Service Provider is not responsible if a third party does not accept the authorisation. If a third party does not accept the authorisation, the Service Provider will inform the Service User of this as soon as possible.
The Service User undertakes to handle all changes related to the registration of the Business ID or tax matters primarily through the Service. The Service User must inform the Service Provider of any changes made independently by the Service User, as well as any contact from the Tax Administration, that may affect the Business ID’s tax matters.
The Service User submits documents and receipts related to the invoicing and bookkeeping of the sole proprietorship to the Service, on the basis of which the Service Provider prepares the bookkeeping using the information provided by the Service User. Bookkeeping is carried out on a continuous basis, but VAT returns are filed in accordance with the Service User’s VAT period. Based on the bookkeeping, the Service Provider files the tax return annually by the deadline set by the Tax Administration. The Service User is responsible for ensuring that the information and receipts submitted to the Service are accurate, complete and up to date, and that deductions and declarations based on the information provided by the Service User can be duly substantiated. If the Tax Administration requires evidence supporting the tax return or deductions (including any information related to vehicle use and mileage), the Service User undertakes to provide the requested evidence to the Tax Administration. The Service User is solely responsible for any errors or omissions in the information they submit and for any consequences that may result.
The Service User undertakes to record all income relating to their business activities in the Service in accordance with the Service Provider’s instructions, to invoice receivables through the Service, and to process all receipts related to such income and expenses through the Service. The Service User is responsible for the accuracy of the receipts and vouchers they submit. If the Service User fails to act as described above, the Service Provider is not responsible for the accuracy of the bookkeeping, reporting or declaration information produced through the Service, nor for whether the measures carried out through the Service correspond to the Service User’s obligations.
The Service Provider does not close down the sole proprietorship on behalf of the Service User. When the Service User notifies that they are closing the sole proprietorship, the Service Provider stops submitting official notifications and paying official fees for the sole proprietorship, and the Service User is responsible for the necessary measures themselves, such as declaring and paying taxes and other fees. The Service Provider may offer a service for closing down the sole proprietorship. The Service Provider charges for closing a sole proprietorship in accordance with its price list.
In the Service, the Service User can choose whether the client pays the invoice to the Payment Service Provider’s client funds account or to the Service User’s own business account.
Client funds account
If the client pays the invoice to the Payment Service Provider’s client funds account, the client settles the work invoiced by the Service User into the Payment Service Provider’s client funds account. The Payment Service Provider remits VAT and withholding tax from the client funds account to the Tax Administration, any YEL insurance contributions to the insurance companies, any enforcement fees to the enforcement authority, and the Service User’s service fees to the Payment Service Provider, after which the remaining funds are transferred to the bank account specified by the Service User. Payments may also potentially be refunded from the Payment Service Provider’s client funds account to clients in the event of a complaint. If the client does not pay the invoice in full within a reasonable time, or if the Service Provider for any reason must return, in whole or in part, a payment received from the client, the Service User is obliged to return the corresponding portion of the payment received to the Service Provider.
Own bank account
If the client pays the invoice to the Service User’s own business account, the Service is intended to automate the sole proprietorship entrepreneur’s bookkeeping and invoice tracking, and the Service Provider does not receive or transmit funds via a client funds account under this option. Using the Service requires that the Service User grants the Service Provider the right to retrieve and reflect transaction data from the bank or payment accounts selected by the Service User, via a secure connection, into the Service Provider’s system. Retrieval of account information is carried out using an account information service (AIS) provided by a third party. The technical account information service provider is Enable Banking Oy. The Service User undertakes to maintain the authorisation for the bank connection without interruption. If the authorisation expires or is revoked, the Service Provider will not be able to provide the Service or prepare the bookkeeping in a timely manner. The Service User is responsible for ensuring that there are sufficient funds in the business account and for paying taxes (such as VAT and withholding tax), official fees and other business-related payments on time. The Service Provider is not liable for damages or delays resulting from malfunctions, data transmission errors or maintenance breaks in the interfaces of the Service User’s bank or account information service provider.
10. Giving, receiving and executing a payment order
The Service User gives a payment order through the Service by sending an invoice to the client. In doing so, the Service User consents to the execution of the payment order. The Service User is responsible for the accuracy of the information in the invoice sent to the client. The payment order is deemed to have been received once the Service User has successfully sent the invoice to the client. If the Service User has not selected the HetiPalkka additional service, execution of the payment order begins once the client pays the invoice to the Service Provider. The Service User is responsible for ensuring that the Service Provider has received from the payer the funds that are the subject of the payment order, in order for the payment order to be executed.
11. Cancelling or changing a payment order
The Service User has the right to cancel a payment order no later than the day before the Service Provider begins taking measures to execute it. A payment order can be cancelled through the Service or by contacting the Service Provider’s customer service. The Service User has the right to cancel an invoice through the Service before the end client pays the amount stated on the invoice to the Service Provider. An invoice cannot be changed or cancelled if the Service User has enabled the HetiPalkka additional service.
12. Unexecuted or incorrectly executed payment orders
The Service User must notify the Service Provider of an unexecuted or incorrectly executed payment order without undue delay after noticing it. If a payment order has not been executed or has been executed incorrectly, the Service Provider will, at the Service User’s request, trace the payment transaction and inform the Service User of the results. If a payment order has not been executed or has been executed incorrectly due to reasons attributable to the Service User, the Service Provider is not obliged to trace the payment order. If a payment order initiated by the Service User has not been executed or has been executed incorrectly due to reasons attributable to the Service Provider, the Service Provider will refund the amount of the payment order to the Service User without undue delay. The Service User is not entitled to a refund of the payment order amount or other compensation from the Service Provider unless they notify the Service Provider of the unauthorised, unexecuted, incorrectly executed or delayed payment transaction without undue delay after noticing it.
13. Service fees
The service fee may consist of a fixed monthly subscription price and/or a fee charged on the VAT-exclusive amount of the invoice, in accordance with the Service Provider’s current price list. All fees are itemised in the service price list, which can be found in the Truster app. Applicable VAT is added to service fees at the rate in force at any given time. By subscribing to a Service with a monthly fee, or by sending an invoice through the Service, the Service User accepts the fee set out in the price list. The Service Provider reserves the right to change the pricing.
14. Separate additional services
In connection with its Service, the Service Provider may offer separate additional services, such as YEL insurance, Pikamaksu, HetiPalkka and other insurance products. The Service User may choose their own additional services and has the option to accept or decline the specific terms of use of each additional service. By accepting the terms of use of an additional service, the Service User agrees to be bound by the terms of that additional service. Separate prices set out in the service price list apply to additional services, and they may be invoiced together with other service fees or separately.
Truster Turva is a mandatory additional service for all Service Users, providing security and peace of mind. Truster Turva brings together insurance essential to running a business, ready-made contract templates and benefits offered by partners.
15. Maksuvahti
The Service User has access to the Truster Maksuvahti additional service. Maksuvahti is an invoice-specific service designed to monitor the payment status of invoices sent by the Service User through the Service and to support the collection of receivables.
Maksuvahti’s scope may include monitoring the payment status of an invoice, sending payment reminders to the client in accordance with processes determined by the Service Provider, and transferring undisputed receivables to voluntary debt collection. The Service Provider may provide Maksuvahti itself or through subcontractors and partners.
The Service User authorises the Service Provider to send payment reminders and initiate debt collection measures against the client for an invoice covered by Maksuvahti, and to disclose the necessary invoice and contact details to the service provider handling the debt collection for this purpose.
Maksuvahti is only available for invoices that the Service User has sent through the Service and for which the Service User has provided correct and up-to-date information. The Service User undertakes to notify the Service Provider without delay if an invoice is disputed or becomes disputed. In the event of a dispute, the Service Provider may suspend reminder and collection measures. The price of Maksuvahti is in accordance with the price list in force at any given time.
16. HetiPalkka
If the Service User has selected the HetiPalkka additional service, their pay may be available for withdrawal on a faster timeline than a normal payout. The Service User can enable the additional service by applying through the Service for invoice receivable financing (the “Financing Service”) from the Service Provider. Through the Financing Service, the Service User’s client pays the invoice receivable directly to the Service Provider rather than to the Service User. When choosing the HetiPalkka additional service, the Service User must accept the terms of the HetiPalkka additional service through the Service. The Service User may apply for invoice receivable financing on an invoice-by-invoice basis through the Service, and whenever selecting the HetiPalkka additional service, the Service User must accept the terms of use in force for that additional service at the time. The accepted terms of use always apply to the specific invoice receivable for which the Service User accepts the terms of use. The Service Provider reserves the right to accept or reject a HetiPalkka request. If the User selects the HetiPalkka additional service for their invoice, the Truster Maksuvahti service is also automatically linked to the invoice, in accordance with the price list in force at the time.
17. Invoices and credit losses
The Service Provider sends the invoices created by the Service User. When sending an invoice, the Service Provider has the right to reject the invoice or to modify its information and amounts, for example to reflect the VAT applicable to the work. The Service Provider is not liable for credit losses on invoices but offers debt collection services for undisputed receivables. If an invoice is disputed or becomes disputed and the Service User pursues legal collection of the invoice, the Service Provider has the right to invoice the costs of legal collection to the Service User.
18. Availability of the Service
The Service Provider makes the Service available and maintains it as carefully as possible. However, the Service is provided “as is” without any assurances regarding the availability or service levels of the Service. The Service Provider has the right to provide the Service in the manner it deems best and to use subcontractors. Provision or use of the Service may be suspended in whole or in part, for example for updates or maintenance. The Service User has no right to compensation for direct or indirect costs or damages that may result from a suspension or discontinuation of the Service. The Service User must immediately notify the Service Provider of any errors or interruptions they notice in the operation of the Service. The Service Provider is not responsible for errors in services or interfaces provided by third parties, nor for correcting them.
19. Intellectual property rights
Copyrights and other intellectual property rights relating to the Service and its content are the property of the Service Provider. Rights to materials and databases produced by the Service Provider belong to the Service Provider. The Service User never acquires the right to use the Service Provider’s name, logo or trademarks in their own work or marketing, unless otherwise agreed. However, the Service User may state that they use the Service Provider to invoice for their work. The Service User is responsible for all material and content they submit to the Service and for its accuracy. The Service User is responsible for ensuring that the material they submit does not violate the law or good practice, or infringe the rights of a third party. The Service Provider does not acquire any rights to the Service User’s intellectual property rights and may not use them for anything other than providing the Service.
20. Confidentiality, personal data, accuracy of information, and use of information
The Service Provider undertakes to use confidential information disclosed by the Service User, or otherwise related to the use of the Service, solely for providing the Service and for fulfilling regulatory requirements. This obligation remains in force even after the agreement ends. The Service Provider has the right to process personal data it receives in accordance with applicable legislation. Personal data forms its own register, and the Service Provider acts as the controller. The Service’s privacy policy is available at truster.com/ehdot/tietosuojakaytanto.
21. Compensation for damages and right of set-off
If the Service User causes the Service Provider costs, the Service Provider has the right to charge or set off the direct costs incurred, in full, against the Service User. The Service User is always ultimately responsible for ensuring that tax declarations and other documents and measures related to the Service meet the requirements of applicable legislation and regulatory requirements at any given time, and that declarations are submitted on time. The Service Provider is not liable for damage caused by errors in tax declarations or tax documents, or delays related to them, nor for damage caused by an error or delay in the Service resulting in a breach of law or other regulation, or a breach of an agreement made with a third party. The Service Provider is not liable for damage resulting from errors or delays in invoicing, or from information being altered or lost. The Service Provider does not assume liability for system errors or for incorrect or missing information provided by the Service User. Any liability for damages on the part of the Service Provider is determined in accordance with legislation, and indirect damages or costs are not compensated. The maximum amount of the Service Provider’s liability is limited to the amount of service fees charged to the Service User during the 12 months preceding the incident causing the damage. Any claims relating to a specific Service must be submitted to the Service Provider in writing within 12 months of the Service being provided.
22. Term and termination of the agreement
For the service without a Business ID, the agreement remains in force for as long as the Service User uses the Service. The Service User may stop using the Service at any time through the Service. For the service with a Business ID, the agreement remains in force until further notice. Both the Service User and the Service Provider have the right to terminate the agreement with immediate effect through the Service. Notice of termination of the agreement is given to the Service User through the Service app. The Service Provider has the right to terminate the agreement immediately or prevent use of the Service if the Service User breaches these Terms of Use, or if the Service Provider has reasonable grounds to suspect that the Service User has used the Service in violation of good practice or the law. The Service Provider has the right to terminate the agreement if the customer behaves inappropriately or if there is another equivalent ground for doing so. The Service Provider also has the right to terminate the agreement immediately, in whole or in part, and to suspend the provision of the Service, if the Service has not been used at all for a period exceeding 12 months. Either party has the right to rescind the agreement relating to the Service if the other party commits a material breach of the agreement and fails to remedy the breach within 14 days of a written notice. The Service Provider also has the right to rescind the agreement if the Service User is declared bankrupt, subject to restructuring or debt-adjustment proceedings, subject to sanctions, is a politically exposed person or a person closely associated with such a person, or if the customer cannot, in the Service Provider’s assessment, be identified with sufficient reliability. The Service Provider notifies the Service User of the rescission of the agreement through the Truster app. For the Truster Pro Light service, when the agreement ends, the Service Provider will deliver or offer the Service User the opportunity to download the Service User’s bookkeeping material held by the Service Provider, in a format and manner determined by the Service Provider. The Service Provider has no other obligations towards the Service User once the agreement ends, unless otherwise agreed in writing. Notwithstanding the termination of the agreement, provisions of these Terms of Use and the rights and obligations arising from them that are intended to remain in force after termination shall remain in force.
23. Links to third-party services
The Service may contain links to third-party websites and services, which are subject to the third party’s own terms of use and privacy policies. The Service Provider is not responsible in any way for such third-party services or websites.
24. Force majeure
The Service Provider is not liable for delays in or damage caused to the Service resulting from an obstacle beyond the Service Provider’s reasonable control, which the Service Provider could not reasonably have been expected to take into account at the time the agreement was made, and the consequences of which the Service Provider could not reasonably have avoided or overcome.
25. Sanctions and prevention of money laundering and terrorist financing
The Service User must provide the Service Provider with the customer due diligence information referred to in Chapter 3, Section 3 of the Act on Preventing Money Laundering and Terrorist Financing (the “Anti-Money Laundering Act”) as part of establishing the customer relationship, and must keep this information up to date for the entire duration of the agreement. If the Service User fails to provide this information, or if the Service User does not meet the requirements of the Anti-Money Laundering Act, the Service cannot be provided to the Service User. The Service Provider does not provide the Service to a Service User who is subject to sanctions imposed by Finland, the European Union, the United Nations, the United States or the United Kingdom, or by their competent authorities or bodies, who acts on behalf of a private individual or legal entity subject to such sanctions, or who sends invoice receivables through the Service to parties subject to sanctions imposed by the competent authorities or bodies of the aforementioned countries.
26. Assignment of the agreement
The Service Provider has the right to assign the agreement relating to the Service to a third party by notifying the Service User through the Service or otherwise in writing. The Service User does not have the right to assign the agreement, or any rights or obligations relating to the Service, to third parties.
27. Invalidity
If any provision or term of these Terms of Use is found to be void or invalid, this shall not otherwise affect the validity or applicability of the remaining Terms of Use.
28. Dispute resolution and governing law
Disputes relating to the agreement or these Terms of Use that cannot be resolved through negotiation shall be settled in the Helsinki District Court. Finnish law applies to the agreement and these Terms of Use.
29. Language of the Terms
The applicable language of these Terms is Finnish. Translations of the Terms may be provided for customer service purposes, but in the event of any conflict, the Finnish-language version shall prevail.
30. Financial Supervisory Authority
Truster Oy’s subsidiary Truster Works Oy is a payment service provider that holds a registration granted by the Financial Supervisory Authority to provide payment services without an authorisation. Truster Works Oy’s operations are supervised by the Financial Supervisory Authority, (www.finanssivalvonta.fi). The Financial Supervisory Authority’s contact details are: Finanssivalvonta, Snellmaninkatu 6, PL 103, 00101 Helsinki, telephone 09 183 51 (switchboard), [email protected].
31. Service Provider
Truster Oy
Business ID (Y-tunnus): 1772129-3
Mikonkatu 13, 00100 Helsinki
+358 50 1856
Truster Works Oy
Business ID (Y-tunnus): 3131729-7
Mikonkatu 13, 00100 Helsinki
+358 50 1856