Payment delayed

If more than a few business days have passed since the customer's payment and your pay hasn't arrived, check the following:

• Is the invoice status Paid? If not, please wait 1-2 business days
• Is your account number (IBAN) correct in your profile? Check Menu → Bank account
• Are your PEP details up to date? Check Menu → My Information
• Is your tax card up to date? Check if you have any pending support requests

If your customer paid the invoice a few business days ago, all your information is up to date, and our support team has not contacted you regarding missing information, click Create request at the bottom of this article and specify which invoice is in question and when the customer paid it. If possible, ask the customer for a payment receipt and attach it to your request.