What do I do if a customer disputes an invoice?

If your customer is unhappy with an invoice or the quality of the work and files a complaint about it, the most important thing is to stay calm. Most situations are resolved by talking things through.

Here's what to do

1. Negotiate: Talk with the customer and agree on how to resolve the situation (e.g. a price reduction or a new due date).
2. Contact us: Don't make changes to invoices on your own, so that the bookkeeping stays up to date. Contact Truster's customer service and tell us what's been agreed.
3. We'll handle the rest: We'll help you create the necessary credit notes or corrections in the system correctly.

We're here to support you, so that even unpleasant situations get resolved professionally.