Why haven't I been paid?

The commission is paid after your customer has paid the invoice and the payment has been allocated to the correct invoice - typically 1-3 business days after your customer has paid the invoice.

Most common reasons for delays:
- The customer hasn’t paid the invoice yet - The invoice status is not Paid; we’re waiting for payment
- The payment hasn’t been allocated to the invoice yet - The invoice status is not Paid; please wait 1-2 business days
- Your account number is missing or incorrect - Check Menu → Bank account
- PEP information is missing - Check Menu → My Information
- Tax card is missing - We have contacted you
- The invoice or expenses are still under review - We have contacted you

If your customer paid the invoice a few business days ago, all your information is up to date, and our support team has not contacted you regarding missing information, click Create request at the bottom of this article and specify which invoice is in question and when the customer paid it. If possible, ask the customer for a payment receipt and attach it to your request.