The customer has paid the invoice

It may take 1-3 business days for the payment to be allocated to the invoice after the customer’s payment. The invoice status will automatically update to Paid when the customer has paid the invoice using the correct details (amount, reference number, account number).

If the customer has paid but the status has not updated even after several business days, proceed by clicking Create request at the bottom of this article and specify which invoice is in question and when the customer paid the invoice. If possible, ask the customer for proof of payment and attach it to the request.