Crediting/deleting an invoice

Whether you can delete an invoice depends on its status.

Still a draft (not sent): You can delete it yourself. Open the draft under Invoices and select Delete. This leaves no trace in the accounting records.

The invoice has already been sent: A sent invoice can not be deleted; instead, it must be credited. Continue by clicking Create request at the bottom of this article, specify exactly (due date, amount, customer name) which invoice you’re referring to, and indicate that you want to create a credit note for the invoice.