Debt collection – what if the client doesn't pay?

Sometimes it happens that a client forgets to pay or the payment is delayed. You don't need to become a collection agency yourself — we handle payment monitoring on your behalf, if you have Maksuvahti enabled.

How does the process proceed?

Reminder

When 5 days have passed since the invoice due date, your client automatically receives a payment reminder. For private clients, the reminder is sent once 14 days have passed since the due date.

Debt collection

If the invoice remains overdue despite the reminder, it can be transferred to our debt collection partner. This is what's known as voluntary debt collection.

No Maksuvahti?

If you've switched Maksuvahti off for a client, payment monitoring is not included in that client's invoicing. In that case, a separate fee is charged for reminders and any debt collection actions. In this case, please contact our customer support through the Support Requests section.